Refund policy

Return & Refund Policy

The Bolivian Shop Last updated: September 2026

Returns

We have a 14-day return policy. You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unopened, unworn, unused, unwashed, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at hello@thebolivianshop.com with your order number and a description of the issue.

If your return is accepted, we'll email you the return address along with instructions on how to ship your package back to us.

Items sent back to us without first requesting a return will not be accepted. Please wait for our confirmation and return address before shipping anything.

Return shipping costs are the responsibility of the customer, except when the item arrived damaged, defective, or incorrect — in those cases we cover return shipping.

You can always reach us at hello@thebolivianshop.com with any return questions.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or you received the wrong product, contact us at hello@thebolivianshop.com within 48 hours of delivery and include photos of the item and its packaging. We'll evaluate the issue and make it right.

Food and Perishable Items

Because we sell food and consumable products, we cannot accept returns on any edible item once it has been opened, or on items where the seal or original packaging has been broken. This is a food-safety requirement, not a preference.

If a food item arrives damaged, spoiled, expired, or leaking, contact us within 48 hours of delivery with photos and we will refund or replace it.

Non-Returnable Items

The following cannot be returned:

Opened food, beverages, and consumables
Custom or personalized products
Sale and clearance items
Gift cards
Any item that has been opened, worn, used, washed, damaged, or removed from its original packaging

Exchanges

We do not offer direct exchanges at this time. The fastest way to get the item you want is to request a return for the item you have. Once your return is approved, place a separate order for the item you'd like instead.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund was approved.

If approved, your refund will be issued to your original payment method within 10 business days. Original shipping charges are non-refundable. Please note that your bank or credit card company may need additional time to post the refund to your account.

If more than 15 business days have passed since we approved your return and you haven't received it, contact us at hello@thebolivianshop.com.